Good morning Family

Good morning Coach Franklin - Virtual Assistant 

I have a challenge. The RC change of address that I did for my client, the new address was not effected. It was like the same old address that was repeated and it was not the same thing I filled and put in the resolution letter I attached. It wasn't changed to my client's new address. I just saw it when I wanted to download status report.

Please, what could be wrong, their system issue or what can I do?

Thank you..